Naxos Music Library

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Oakmoss
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Re: Naxos Music Library

Postby Oakmoss » Wed May 03, 2017 7:32 pm

Update: Naxos accepts me again. NML giveth, NML taketh...

s31415
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Re: Naxos Music Library

Postby s31415 » Sat May 13, 2017 1:19 pm

Since yesterday, I am getting the following error message when trying to log in to Naxos with my IMSLP credentials:
The maximum number of simultaneous connections of your subscription has been reached.

Trying to acces NML from the IMSLP website yields:
The maximum number of simultaneous users authorized by your institution has been reached. Please try again later.

In order to properly end a session and free up a user count, all users must click on the red Log-Out button. Failure to do so will occupy one user count until the session times out.
If this persists, please inform your admin of the situation.


None of my devices are connected. Did anybody observe something similar?

daphnis
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Re: Naxos Music Library

Postby daphnis » Sat May 13, 2017 7:54 pm

Yes, it means the maximum number of allotted sessions are in use right now. There are a finite number of sessions that can be logged in simultaneously. Once those are reached, any other users see that message until slots are freed up. There's no way (that I know of) that we can free those up, unless this is due to another issue.

Eric
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Re: Naxos Music Library

Postby Eric » Sat May 13, 2017 8:37 pm

Not sure if it's counting simultaneous sessions from your ip (you say no sessions of yours are logged in right now, but unless you have consistently logged out after every time you've logged in, that's actually very much not the case...) or sessions from all over imslp membership.

daphnis
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Re: Naxos Music Library

Postby daphnis » Sat May 13, 2017 8:51 pm

It looks at org subscriptions, so all of IMSLP.

s31415
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Re: Naxos Music Library

Postby s31415 » Sat May 13, 2017 8:52 pm

It is probably sessions from all over imslp memberships. Naxos automatically logs you out from time to time, sometimes even between tracks. I have been using Naxos through imslp for months without any problem. It started yesterday evening, I managed to log in again this morning and then the same error showed up again in the afternoon.

I hope this is temporary and that the number of imslp users will stay below the maximum number of allotted sessions.

imslp
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Re: Naxos Music Library

Postby imslp » Sun May 14, 2017 12:50 pm

Naxos acknowledged this problem yesterday and they are working on it.

s31415
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Re: Naxos Music Library

Postby s31415 » Sun May 14, 2017 12:52 pm

Thank you!

jdperdrix
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Re: Naxos Music Library

Postby jdperdrix » Sun May 14, 2017 1:17 pm

Thank you! My desktop connection didn't work, while the ipad one had no problem...

Eric
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Re: Naxos Music Library

Postby Eric » Thu Jun 01, 2017 12:46 pm

On my iPhone mobile app, I've been getting "login failed for unknown reasons"- I should contact Naxos support but would like to know if this has been happening to anyone else here? I assume "unknown reasons" doesn't just mean wrong password. (The institutional password @ IMSLP.org seems to have changed, btw, but I'm guessing that happens occasionally, has to...)'

(Browser connection to NML as accessed through the IMSLP site itself still seems fine as tested a few minutes ago. Again, loving having more access to music from Carissimi to Lutyens to Zelenka to ...)

Eric
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Re: Naxos Music Library

Postby Eric » Fri Jun 02, 2017 12:50 am

Oh, now it does say Username or Password incorrect even though I've been sure to reenter the name and password given @ our website. Odd.

Sallen112
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Re: Naxos Music Library

Postby Sallen112 » Wed Jun 07, 2017 2:23 am

I also noticed now the link to naxos on the front page has disappeared. Looks like Feldmahler took it down.

Eric
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Re: Naxos Music Library

Postby Eric » Wed Jun 07, 2017 2:47 am

I've usually made use of one of the two links on each workpage, only one of which remains.

imslp
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Re: Naxos Music Library

Postby imslp » Wed Jun 07, 2017 3:24 pm

We are tweaking a few things with Naxos in the coming weeks, stay tuned.

Eric
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Re: Naxos Music Library

Postby Eric » Wed Jun 07, 2017 3:41 pm

Ok.
Has Naxos been complaining about our use of it? Hope not. I enjoy the service -very- much and very much appreciate having access to it.


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