This Account Has Been Suspended

StormStryke · Post by **StormStryke** » Wed Aug 27, 2008 12:58 pm

Maybe this is a problem affecting everyone, but whenever I try to open pdf files on IMSLP I receive a 'This Account Has Been Suspended' message after agreeing to the disclaimer. It also says 'Please contact the billing/support department as soon as possible.' Any ideas why or how to fix it? I tried changing my IP address ...

Post by **Matthieu** » Wed Aug 27, 2008 1:32 pm

Same for me

Generoso · Post by **Generoso** » Wed Aug 27, 2008 1:47 pm

I get the same message each time I try to download a pdf file. It reads:

This Account Has Been Suspended
Please contact the billing/support department as soon as possible.

What can we do to help?

macki · Post by **macki** » Wed Aug 27, 2008 2:04 pm

I got also that message when i tried to download a pdf file. I don't know why it's happening. Please help !

Post by **Yagan Kiely** » Wed Aug 27, 2008 2:53 pm

Sounds like a problem with the host (I get it too).

ras1 · Post by **ras1** » Wed Aug 27, 2008 6:00 pm

Looks like everything has started working again. What happened?

Post by **imslp** » Thu Aug 28, 2008 12:00 am

The host did not like the fact that IMSLP was using 70GB/day of bandwidth and saturating all their server connections. I don't blame them too much (except for the fact that they pulled the account the day immediately after I paid the next month's fees, which does irritate me somewhat), as it was a shared hosting account, and this is to be somewhat expected. Which is the reason why I sent out that notice at the top of the page asking for mirrors, because what I had was a temporary solution and I wanted to switch to a permanent one during the time it offered us.

Unfortunately the time was was not enough, and we will be going through some turbulent waters for the next few days as I search for a permanent solution. This means that IMSLP downloads may be slow until I find another mirror. But it should hopefully be resolved well within a week.